Last upated: February 2026
Your family’s privacy is a top priority for us. This policy outlines how we handle and protect your personal information.
How we store your information
To provide our services effectively, we collect and store necessary personal data, such as contact details, student information, and payment details. We want to be transparent about how this information is managed.
All your data is stored securely on third-party servers. We do not keep physical or local copies of your sensitive information on-site. Our trusted partners utilise secure data centers located in Australia and the United States to ensure your information is protected by robust security measures.
How we use your data
We’re mindful of the sensitivity of your private data and keep only what’s necessary to deliver your child’s tutoring sessions. We use your information for essentials: booking lessons, staying in touch, and handling payments. To stay organized and efficient, we rely on trusted scheduling apps, lesson management software, and finance apps. Tutors may also use our app to keep notes and track lesson progress. We never store more data than needed and always aim to respect your family’s privacy while helping your child learn.
Our commitment to data security
We take all reasonable precautions to safeguard your personal information from loss, misuse, and unauthorized access. We partner with reputable technology providers who specialise in data security to manage our lesson scheduling, customer relationships, and payment processing. This ensures your data is handled according to industry best practices.
Your rights
You’re in control. You can ask to access, update, or delete your personal info at any time. Just reach out to us, and we’ll help.
Cookies and tracking
If you visit our website, we may use cookies or similar tracking tools to remember your preferences and improve your online experience. We don’t sell this info—it’s only to help make our website work better for you.
Third-Party sharing
We don’t share your personal details with anyone except trusted partners who help us run our lessons and process payments (think: CRM software and secure payment providers). They only get the info they need to do their job, nothing more. Additionally, you provide us with permission to share and obtain feedback with teachers and school administrators about your child to enhance their learning experience.
Retention period
We hang onto your data only as long as we need it for your tutoring journey. When you finish up with us, we safely remove your details after a reasonable period, unless we’re required to keep them longer by law.
In case of a data incident
While we take extensive measures to protect your information, no system is entirely immune to risk. In the unlikely event of a data breach or security incident that affects your personal information, we are committed to notifying you promptly. We will provide you with clear details about the incident and the steps we are taking to resolve it.
If you’re applying to work with us or are already part of our team, your privacy matters too. When you apply through our website or join our staff, we’ll collect the details we need to manage your application, background checks, payroll, and employment records—things like your contact information, qualifications, work history, and bank details for payments.
We store all applicant and employee data securely on trusted third-party servers located in Australia and the USA. We never keep unnecessary details or physical copies, and access to your data is limited to those on our team who absolutely need it.
Your information will only be used for hiring, onboarding, and employment purposes—not for marketing —and will never be sold to outside parties. If you have questions about your personal data, want to access or correct it, or need us to delete something, just get in touch, and we’ll help you out.
If there’s ever a security issue affecting your information, we’ll let you know right away. We’re committed to being transparent and keeping your details safe—every step of the way.
Got questions or want to chat about your privacy? Just drop us a line—we’re always here to help.
